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How to create a Service Report
The Barbieri Gateway software offers the possibility to create a Service Report which is needed by Support personnel to verify the instrument state and functionality.
- Install and launch the software
- After successful connection, the picture of the connected instrument is visible in the lower left of the winidow
- The actual state is displayed (Firmware version, registrationinformation)
- Choose Tools/ Get Service Report and follow the instructions
- A Service report file is created. This file should be attached to a support request as it helps support personnel to verify the state of the instrument