SERVICE & SUPPORT
#didyouknow: Benefit from periodical recertification service to ensure your #excellence
Service and Support Center for recertification and more
For service requirements please contact one of our service centers.
Support Center
Europe / Middle East / Africa
Tel: +31 85 0012 180 (9 AM – 5 PM MEZ)
e-mail: support@barbierielectronic.com
Italy:
Phone: +39 0472 834 024 (8 AM – 4.30 PM MEZ)
e-mail: support.italy@barbierielectronic.com
North America
Color Concepts of North America, LLC
Phone. +1 801 704 0906 (8 AM – 4 PM MST)
e-mail: support@barbierielectronic.us
China:
YUN BO Shanghai Company LTD
Phone: +86-021-61100160
e-Mail: Support.China@barbierielectronic.cn
Asia:
YUN BO Taiwan Company LTD
Phone: +886 928 632 498
e-Mail: Support.Asia@barbierielectronic.cn
Service Center
Europe / Middle East / Africa
BARBIERI electronic snc/OHG
Via I.-Seidner-Str. 35
39042 Bressanone/Brixen
Italy
Phone: +39 0472 834 024
e-mail: support.italy@barbierielectronic.com
North America
150 N Wright Brothers Drive
Suite #540
Salt Lake City, UT 84116
Phone. +1 801 704 0906 (8 AM – 4 PM MST)
e-mail: support@barbierielectronic.us
Website: North American Service Center
China:
YUN BO Shanghai Company LTD
Room 707,No 1999,Jinxiu Road
Pudong New Area
Shanghai, China
Phone: +86 021-61100160
Phone: +86 17740866640
e-Mail: Support.China@barbierielectronic.cn
Asia:
YUN BO Taiwan Company LTD
3F., No.201, Sec. 3, Nanjing E. Rd.,
Zhongshan Dist
Taipei City 104
Taiwan (R.O.C.)
Phone: +886 928 632 498
e-Mail: Support.Asia@barbierielectronic.cn
Barbieri instrument re-certification service:
The re-certification Service includes: general check-up, firmware update, cleaning of the optics, exchange of the reference white, recalibration, new certificate
Barbieri recommends to do this service every 18 months (the according certificate is valid for 18 months).
We strongly recommend to ship the instrument in the original packaging to avoid transport damages. It can be ordered if you do not have such packaging anymore.
Procedure:
Request a RMA number (Return Merchandise Authorization number) with instructions on how to ship the instrument by sending a email to the service centers located near you.
For instruments no longer available (out of production) click here
Supported Software
Find your supported software and version for instrument
Agfa
Amica Software
Aurelon
Bodoni Systems
CADlink
Caldera
CGS
Chromachecker
Chromix
ColorGate
ColorLogic GmbH, CrossXcolor
Devstudio
Durst
EFI (Electronics for Imaging)
Ergosoft
Esko
GMG
Heidelberg
Inèdit Software
Kothari Info-Tech
Mimaki
Onyx Graphics
Roland DG
SAi (SA international)
Serendipity
TopazRip
Wasatch
X-Rite
App downloads
Download the free Barbieri Gateway measuring software or use the Tools/ Check for update function withinyour already installed Gateway app. This software drives Barbieri spectrophotometers and can be used to measure and save measuring files for further use by third party software:
