SERVICE & SUPPORT

#didyouknow: Benefit from periodical recertification service to ensure your #excellence

Service and Support Center for recertification and more

For service requirements please contact one of our service centers.

Support Center

Europe / Middle East / Africa
Tel: +31 85 0012 180 (9 AM – 5 PM MEZ)
e-mail: support@barbierielectronic.com

Italy:
Phone: +39 0472 834 024 (8 AM – 4.30 PM MEZ)
e-mail: support.italy@barbierielectronic.com

 

North America
Color Concepts of North America, LLC
Phone. +1 801 704 0906​ (8 AM – 4 PM MST)
e-mail: support@barbierielectronic.us

 

 

 

China:

YUN BO Shanghai Company LTD
Phone: +86-021-61100160
e-Mail: Support.China@barbierielectronic.cn

 

 

Asia:

YUN BO Taiwan Company LTD
Phone: +886 928 632 498
e-Mail: Support.Asia@barbierielectronic.cn

Service Center

Europe / Middle East / Africa
BARBIERI electronic snc/OHG
Via I.-Seidner-Str. 35
39042 Bressanone/Brixen
Italy
Phone: +39 0472 834 024
e-mail: support.italy@barbierielectronic.com

North America

Color Concepts of North America, LLC

150 N Wright Brothers Drive
Suite #540
Salt Lake City, UT 84116​
Phone. +1 801 704 0906​ (8 AM – 4 PM MST)
e-mail: support@barbierielectronic.us
Website: North American Service Center

China:
YUN BO Shanghai Company LTD
Room 707,No 1999,Jinxiu Road
Pudong New Area
Shanghai, China
Phone: +86 021-61100160
Phone: +86 17740866640
e-Mail: Support.China@barbierielectronic.cn

 

Asia:
YUN BO Taiwan Company LTD
3F., No.201, Sec. 3, Nanjing E. Rd.,
Zhongshan Dist
Taipei City 104
Taiwan (R.O.C.)
Phone: +886 928 632 498
e-Mail: Support.Asia@barbierielectronic.cn

 

 

Barbieri instrument re-certification service:
The re-certification Service includes: general check-up, firmware update, cleaning of the optics, exchange of the reference white, recalibration, new certificate
Barbieri recommends to do this service every 18 months (the according certificate is valid for 18 months).
We strongly recommend to ship the instrument in the original packaging to avoid transport damages. It can be ordered if you do not have such packaging anymore.

Procedure:
Request a RMA number (Return Merchandise Authorization number) with instructions on how to ship the instrument by sending a email to the service centers located near you.

 

For instruments no longer available (out of production) click here

 

Supported Software

Find your supported software and version for instrument

Agfa

Amica Software

Aurelon

Bodoni Systems

CADlink

Caldera

CGS

Chromachecker

Chromix

ColorGate

ColorLogic GmbH, CrossXcolor

Devstudio

Durst

EFI (Electronics for Imaging)

Ergosoft

Esko

GMG

Heidelberg

Inèdit Software

Kothari Info-Tech

Mimaki

Onyx Graphics

Roland DG

SAi (SA international)

Serendipity

TopazRip

Wasatch

X-Rite

App downloads

Download the free Barbieri Gateway measuring software or use the Tools/ Check for update function withinyour already installed Gateway app. This software drives Barbieri spectrophotometers and can be used to measure and save measuring files for further use by third party software: